IT Support Services

Move away from the break and fix IT Support, and transition to a comprehensive Proactive Monitoring, Maintenance & Management.

Our team of IT Support professionals work diligently to understand and assist you in your IT issues and service requests. It is our goal to provide you with a comprehensive resolution through efficient response times and excellent communication.

We offer so much more than just a break-fix approach to your IT requirements. We focus on implementing preventative and monitoring measures to minimise the risk of equipment failure and downtime. It is our priority to reduce this risk and ultimately, react effectively if our intervention is necessary.

Our IT Support team can assist you via phone, remote session or by visiting your office.

Portrait of a handsome smiling man with headset working on the computer.

We focus on delivering an exceptional customer experience, with a team of experts who focus on your business and performance requirements. It is our mission to act as your IT department, while you focus your time and effort on your core business.

No matter the size of your business, every business requires effective and efficient IT services to increase its productivity. Certain companies hire in-house IT professionals, while others fully or partially, outsource their IT Support Services to IT Services Providers such as us. Our experienced IT Support team offers a wide range of skillset, ready to help and assist just a phone call away.

Our key Support Services include:

  • Help Desk Assistance
  • On-site & Remote IT Support Assistance
  • 1st line, 2nd line and 3rd line Complex IT issue resolution
  • Implementation of workaround solutions to reduce user or business downtime
  • Escalate with internal/external IT vendors
  • Workstation, Laptop, Server & Networking Support
  • Windows and MAC OS Support
  • WiFi Hotspot Installation, Management & Maintenance
  • Router & Firewall Configuration and Management

How can we help?

We design tailor-made Service Level Agreements depending on the size, nature, and IT operational requirements of your business.

For after-hours and emergencies, we offer an on-call system for evenings, weekends and public holidays to provide continuous coverage for urgent support issues. It is our goal to be highly responsive, committed to excellence and to help modernise your IT infrastructure.

Our Values

Prompt Reaction Times

Solid Documentation

Friendly & Courteous Service

Certified Professionals

IT Support services you can count on

Let us handle all your IT support needs. Our team of experts are available to assist you in all your IT issues.

Click here to get in touch or fill out the form on this page.