We provide on-site expert, friendly technical IT services to business and home office users. Our values include explanation, friendly communication, and user training. We offer both remote and on-site assistance and we aim to deliver a fast response time to all our customers.
Our advanced monitoring systems securely monitor all your devices 24 hours a day. We receive automatic alerts informing us of a potential issue to pre-empt the problem and resolve it before it causes downtime and interruptions to your operation.
We also help you organize, configure, update, and secure all your devices. We can also help you securely access your company data from anywhere and lock down devices if misplaced or stolen. It is our job to handle all system, anti-virus and security updates, and we will make sure all your systems are healthy.
We will also inform you (when and if) your workstations or internal equipment, such as servers, might need attention, such as the need to be upgraded or replaced. Our company will also build and maintain detailed documentation and provide access to this knowledge to your company elected IT official. As a policy, we operate with full transparency and we reassure our customers that their IT documentation belongs entirely to them, not to the MSP.
In a situation where all necessary operational requirements are in place, the next step would be to implement effective and reliable backup processes. Data loss is very costly to a business; therefore, we make sure that your sources of data, such as workstations, servers, and cloud services, are backed up on a 24/7 basis.
It is our job to seamlessly integrate all these components and requirements into a centralized channel, to facilitate and manage your entire business’s IT requirements.